Frequently Asked Questions
Do I need an account to rent a trailer?
No, you can rent directly online. All forms are sent via email and SMS, so you can complete everything right from your phone or computer.
What are your rental hours?
Pickup and Drop off is available between 6:00 AM and 9:00 PM.
Are rentals available for same-day pickup?
Yes. We offer same‑day pickup, and most trailers can be ready within 30 minutes of booking. For high‑demand days or specific dates, we recommend booking early to guarantee availability.
Do you offer multi day booking?
Choose the rental length that fits your schedule. Longer reservations come with progressively lower rates.
Pricing & Payment
Is there a deposit required?
A temporary hold is placed on your card at checkout. The amount is shown before you reserve, and it’s released once the trailer and included equipment are returned in good condition.
What forms of payment do you accept?
We accept all major credit cards.
Are there discounts for longer rentals?
We offer 10% off when you rent for 3 days or longer, and 20% off when you rent for 7 days or longer.
Towing & Safety
Will my vehicle be able to tow the trailer?
Most modern ¼‑ton trucks typically tow up to 10,000 lbs, and every trailer in our fleet is under that threshold. Be sure to account for both trailer weight and the weight of your load, and confirm your vehicle’s rated towing capacity. If you’re unsure, reach out for help and we’ll walk you through exactly what your setup can handle.
Are tie-downs or straps included?
Yes, your rental includes tie‑down points and ratchet straps for secure loading.
Can I tow the trailer out of state?
Yes, out‑of‑state travel is allowed within the United States. Our rates are based on rental duration only, not mileage.
What if the trailer breaks down during my rental?
We maintain our trailers to high standards, but if a breakdown occurs during your rental, call us at 815-367-8900. We’ll help troubleshoot the issue and arrange support as needed to keep your rental on track.
Who is responsible for accidents while towing?
The renter is fully responsible for all accidents or damage that occur while the trailer is in their possession.
Who is responsible for safe storage and use of the trailer?
Safe storage and use of the trailer are the renter’s responsibility during the rental period.
Pickup & Return
How do I pickup my trailer?
Pickup instructions are sent to your phone via text or email.
Can someone else pickup the trailer for me?
Not unless they are specifically listed on the rental agreement.
Where do I return the trailer?
Trailers must be returned to the same location where they were picked up.
What if I'm late returning the trailer?
All late returns will include additional fees if the trailer is not returned on or before the scheduled return time.
Can I extend my rental?
Yes, rentals can be extended, but additional fees may apply.
Can I cancel or reschedule my rental?
Yes, cancellations or reschedules are allowed. Changes made less than 24 hours before your rental may incur additional fees. No fees apply when canceled or rescheduled 24 hours or more in advance.
Where are your trailers located?
All trailers are stored in Sycamore, Illinois. The address for pickup and drop off will be provided after the rental booking process.
Requirements & Eligibility
Do I need a special license to tow a trailer?
No special licenses are required for personal use.
What is minimum age to rent a trailer?
Renters must be 18 years or older.
Can someone with a suspended license rent a trailer?
No, all renters and drivers must have a valid driver's license, insurance, and current registration of the towing vehicle.
Do I need insurance to rent a trailer?
Yes, insurance is required to rent a trailer. If your auto policy covers towing or rented trailers, you can use it. If not, renters 25+ can purchase coverage at checkout. Renters ages 18–24 must have personal insurance that covers both the trailer and the tow vehicle.
Are damages to the trailer covered?
Damages are the responsibility of the renter and must be paid out of pocket or through the insurance policy.
Don't see Your Questions?
Please reach out to us directly. We're happy to help!
We’re proud to support our local communities with trailer rentals in Sycamore, DeKalb, Cortland, Genoa, Maple Park, Burlington, Elburn, Hampshire, Rochelle, Shabbona, Hinckley, Campton Hills, and beyond.
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