Privacy Policy

Last Updated: October 2, 2026

Trailer Pros LLC (“Trailer Pros,” “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, retain, and share personal information when you visit trailerprosrentals.com, contact us, make a reservation, or rent a trailer.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Your name, email address, phone number, mailing address, and business information when applicable.

Rental and transaction information: Selected trailer, rental dates, charges, payment status, reservation history, and related records.

Verification documents: Driver’s license details or images, insurance documents, towing vehicle information, and information about authorized drivers.

Rental forms and photographs: Signed agreements, acknowledgments, pickup and return checklists, and photographs submitted to document the trailer, towing setup, or equipment condition.

Communications: Messages, emails, inquiries, customer support records, and communication preferences or consent records.

Website activity: Information such as IP address, browser and device details, pages visited, referring websites, and interactions with our website or booking tools.

Trailer tracking information: Location, mileage, speed, and related activity recorded by electronic tracking systems installed on equipped trailers. When associated with a reservation, this information may be linked to the renter.

We collect information directly from you, through your use of our website and rental services, and from providers that support booking, payments, communications, and trailer tracking.

If you provide information about an additional driver or another person, you must be authorized to provide it and should make this policy available to them.

2. How We Use Information

We use personal information to:

Respond to inquiries and provide customer support.

Process reservations and payments.

Verify renter and driver eligibility and review required documents.

Send confirmations, forms, pickup and return instructions, reminders, and invoices.

Document trailer condition, supplied equipment, and rental completion.

Monitor trailer location and use, protect against theft, assist recovery, and assess mileage or rental agreement compliance.

Address damage, accidents, disputes, unpaid charges, and insurance claims.

Operate, secure, troubleshoot, and improve our website and services.

Understand website activity and evaluate advertising effectiveness where those tools are enabled.

Send promotional communications when permitted by law and consistent with your preferences.

Maintain business records, comply with legal obligations, and protect our rights.

We use trailer tracking for rental operations, safety, security, recovery, and enforcement of the rental agreement.

3. Payments

Online payments are processed through third-party payment providers. Those providers collect and process payment credentials under their applicable terms and privacy policies.

We receive transaction information needed to manage your rental, such as payment status, amounts, and limited payment-method details. Please do not send complete payment card information by ordinary text message or email.

4. How We Share Information

We share information as reasonably necessary with:

Service providers: Companies supporting our website, reservations, payment processing, electronic signatures, document and photo storage, communications, and trailer tracking.

Insurance and claims providers: When needed to administer requested coverage or handle a rental-related claim.

Professional advisers and authorities: When reasonably necessary to obtain professional advice, comply with legal obligations, respond to lawful requests, or address fraud, theft, safety concerns, or disputes.

We do not sell customers’ personal information for money.

We do not share mobile phone numbers or SMS opt-in and consent information with third parties or affiliates for their own marketing or promotional purposes. We may share that information with service providers that help deliver our communications, solely as needed to provide those services.

Website analytics and advertising tools, where enabled, may disclose device identifiers and website activity to their providers. Under some privacy laws, certain advertising disclosures may be considered a “sale” or “sharing,” even when no money is exchanged. Applicable choices are described below.

5. Text Messages & Other Communications

We use your contact information to respond to inquiries and support your rental, including reservation confirmations, rental forms, pickup and return instructions, reminders, invoices, and customer service.

If you opt in to text messages, we may send messages for these purposes using automated technology. Promotional text messages require separate marketing consent. Consent to marketing messages is not a condition of purchase or rental.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out or HELP for assistance. You may also contact us at [email protected] or 815-367-8900. We honor other reasonable requests to stop receiving messages. You may receive one final text confirming your opt-out.

Opting out of text messages does not cancel your reservation. Contact us to arrange another way to receive necessary rental instructions.

You may unsubscribe from promotional emails using the unsubscribe option in those messages. Necessary rental communications may still be provided through other permitted channels.

6. Cookies, Analytics & Advertising

Our website and embedded third-party tools may use cookies and similar technologies to support website functionality, remember preferences, understand traffic, and measure advertising results.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect booking tools or other website functions. Where available, you can also use privacy choices provided by the relevant analytics or advertising service.

Where applicable law requires consent or additional opt-out controls, we will provide those choices and honor applicable requests, including recognized browser-based opt-out signals when legally required.

7. Retention & Security

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and consent records, handle claims or disputes, and meet legal, tax, accounting, or insurance requirements. Retention periods vary by the type of information and its purpose.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission method, or storage system can be guaranteed completely secure.

Our service providers may process or store information in locations where they operate, subject to applicable legal requirements.

8. Your Privacy Choices & Requests

You may contact us to request access to or correction of your personal information, ask about our practices, or request deletion.

Depending on applicable law, you may have additional rights, including rights to obtain a copy of your information or opt out of certain processing, sales, sharing, or targeted advertising.

We may need to verify your identity before responding. Some information must be retained for legal obligations, transaction records, security, or the establishment or defense of claims. We will respond as required by applicable law and will not discriminate against you for exercising protected privacy rights.

To make a request, email [email protected] or call 815-367-8900.

9. Children’s Privacy

Our rental services are intended for adults age 18 or older. Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us so we can investigate and take appropriate action.

10. Third-Party Websites

Our website may link to external websites or services, including insurance providers. Their information practices are governed by their own privacy policies. Please review those policies before submitting information.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date. We will provide additional notice or obtain consent when required by law.

12. Contact Us

Trailer Pros LLC
Sycamore, IL 60178

Email: [email protected]
Phone: 815-367-8900
Website: trailerprosrentals.com